Dealing with phone companies, insurance companies, banks, etc has caused most of us to become so accustomed to terrible customer service that when someone actually does it well it feels like a tremendous breath of fresh air…something worth shouting about, even. So, that’s exactly what I’m doing.

I just had one of the best customer service experiences of my life with Dreamhost, the service that hosts this very blog. I’d been having some weird technical issues, and not only were they friendly, human and fast in their responses, they went way above and beyond the call of duty to get everything straightened out for me. So, if you’re ever in need of a hosting service for your site, definitely check these guys out. They’re great.

Like they say, customer service is the new marketing. I don’t think that’s necessarily a ‘new’ development, but otherwise this blog post is definitely proving that point.